Assistance/FAQs

Please find answers to basic questions below. Members please login to your Members Area for additional Member Assistance/FAQs.

I am filling out the online membership application as a new member but I'm not sure what to type in the 'Password' field. Please type in your choice of password that you wish to use for login once your membership has been completed. Your password can always be changed later at anytime from within your Members Area.

How do I renew my membership? See Join/Renew Instructions for quickest options.

I am having difficulty logging in to my Members Area - what should I do?
First - try resetting your password at the Login Area. (See Login Assistance at the menu for additional information.) An email will be sent to you with an easy step to reset your password. Also please be sure that there are no spaces before or after your email address or password when you type it in the login boxes and please make sure that your Caps lock or Num lock is not on. Please be sure that your membership is current and has not lapsed as this may be the issue. You may reset your password at anytime at the 'Forgot Password?' button if you have forgotten it or if you are still having difficulty. Also please make sure that your computer is not auto-filling an old password in the password field when you login. If you still need assistance please email Member Services so that we may help. Please also see Recommended Browsers in next question below.

I am having difficulty viewing or interacting with the web site? This may be an outdated browser issue which is easily solved by updating your browser to the current version.
Recommended Browsers for optimal viewing and site interaction:
Internet Explorer Versions 7 or 8
Firefox (for Windows or Mac) Version 3.0 and up
Safari (for Windows or Mac) Version 4.0.5 and up

If you are using an older or outdated version of the above then you will need to update your version by using your browser Update/Check for Updates function or at the respective sites listed below:
Internet Explorer at microsoft.com
Firefox at mozilla.com
Safari at apple.com/support/safari

I am having difficulty renewing- I am getting the message 'email already in use' - what should I do? Oops - you are completing a new member application instead of logging in to renew. Please login at the login boxes with your email and password. If you have forgotten your password you may reset it at 'Forgot Password' at the login box. Also please be sure to check that your membership has not lapsed. If so then please email Member Services so that we may assist you.

I can't find the items in my Members Area when logged in. After you login you will see your login welcome screen in the middle of the page with helpful assistance and instructions to access all of your items. Important - Please be sure to scroll down and you will see your Members Area menu on the left underneath Login Assistance (Members Area will be visible under the public pages menu after you login) and then hover your mouse over Members Area and you will see the menu open to the right. Simply click on the items you wish to access.

When I login to access The Reiki Times and then click The Reiki Times page it is asking me to login again - what should I do? Oops - you are looking at the main page in the public menu at the top. After you login you will see your login welcome screen with helpful assistance and instructions to access all of your items. Please be sure to scroll down and see your Members Area menu on the left (Members Area will be visible under the public pages menu after you login) and then see Members Area > The Reiki Times.

I am not receiving emails from IARP - what should I do? Please check your junk mail or spam filter as sometimes emails are inadvertently routed there. Also please login to make sure that we have the most up-to-date email address for you. Or please email Member Services so that we may assist.

Where do i find my Member Profile when logged so that I can renew or update my member information? After you login scroll down and look to the left - below the menu you will see your name and below that View profile - click on that and you will be in your Member Profile. 

How do I edit my member information or where do I upload my certificate? When logged in scroll down to left and you will see View profile under your name - click on that. Then click Edit Profile at the top. Make any changes or upload your certificate and then be sure to click Save at the bottom. If you receive error messages then go back to be sure to complete or review the required fields then click Save again and you will be all set.

I need to order certificates for my students - how can I do this?
Please click here to go to the Certificate Order form. Please note that the Certificate Service Program is for IARP Members only.

How do I submit an article for possible publication in The Reiki Times?
We encourage members to submit articles for review for possible publication. To submit an article email Member Services and type TRT Article Submission in the subject line. Email a brief description and synopsis of the article and brief author bio. We will email you back with instructions on how to submit your article.

Will I receive a notice when it is time to renew my membership?
Yes, you will receive notice by email 60 days before and then a reminder 25 days before your membership is set to expire so that you may renew quickly and easily online. Please note that you will not receive a renewal notice in the mail only by email. But you do not have to wait to receive your renewal notice to renew -  you may do so anytime from within your Member Profile - see Join/Renew Instructions for details. Please note that if your membership has lapsed you will need to complete a new member application to rejoin so please renew on-time or early.

My membership has lapsed and I wish to renew - what should I do?
Please go to Join or Renew > Membership Application to complete a new application.

I need to change my email, update my address or other member information – how do I do this? Simply login to your Members Area and click on Profile to make any updates and your membership information will be updated. Or if you have any difficulty or need assistance then please email Member Services.

The web site text appears too small/too large to me - what can I do?
The font size at our web site is a standard size for viewing to accommodate all browsers. You may wish to adjust your browser view settings on your computer to make the font larger or smaller when browsing to accommodate your preferences. For example in Internet Explorer or in Firefox from the browser toolbar click View > Zoom and then choose your preference - zoom in, zoom out.

Members please login to view additional Member Assistance/FAQs